Characteristics analysis of Internet pharmacy consultation services for children in southwest China during the post-epidemic era: A cross-sectional study

作者全名：Wen, Qiang; Yang, Bin; Wang, Xiuling; Xia, Linli; Song, Lin

作者地址：[Xia, Linli; Song, Lin] Chongqing Med Univ, Childrens Hosp, Dept Pharm, 136 Zhongshan 2nd Rd, Chongqing, Peoples R China; Minist Educ, Key Lab Child Dev & Disorders, Chongqing, Peoples R China; Natl Clin Res Ctr Child Hlth & Disorders, Chongqing, Peoples R China; Chongqing Key Lab Pediat Metab & Inflammatory Dis, Chongqing, Peoples R China

通信作者：Xia, LL; Song, L (通讯作者)，Chongqing Med Univ, Childrens Hosp, Dept Pharm, 136 Zhongshan 2nd Rd, Chongqing, Peoples R China.

来源：INTERNATIONAL JOURNAL OF MEDICAL INFORMATICS

ESI学科分类：CLINICAL MEDICINE

WOS号：WOS:001224803800001

JCR分区：Q1

影响因子：3.7

年份：2024

卷号：186

期号：　

开始页：　

结束页：　

文献类型：Article

关键词：Internet pharmacy consultation; Characteristic analysis; Dialogue volume; Southwest China; Children; The post -epidemic era

摘要：Aim: This study aims to examine the features of online pediatric pharmacy consultations in Southwest China, an area with limited medical resources during the post-epidemic era and to explore the factors affecting the dialogue volume in online consultations.<br /> Methods: A cross-sectional study was conducted in southwest China from April 2022 to March 2023. The study encompassed a cohort of 2,526 children, ranging from 0 to 18 years old. The collected data encompassed patient gender, age, weight, department, drugs involved in consultation services, types of questions consulted, consultation start time, and the dialogue volume in online consultations. Descriptive statistics and an ordered multicategorical logistic regression analysis were performed. SPSS 26.0 software was used for data analysis. Results: Among the total Internet pharmacy consultation services offered, the infant group constituted the largest portion (n = 1021). Children with internal medicine concerns have greater online consultation needs (n = 455). The peak usage of Internet pharmacy consultation occurred in the fall at 11:00 a.m. (n = 73). Factors influencing the dialogue volume in online consultations include the non-availability of Chinese medications [P = 0.033, OR = 0.81, 95 % CI (0.67-0.98)], consultation initiation during the spring [P = 0.002, OR = 1.52, 95 % CI (1.17-1.97)] or afternoon [P = 0.012, OR = 1.36, 95 % CI (1.07-1.72)] and weight<15 kg group [P = 0.038, OR = 2.19, 95 % CI (1.04-4.58)]. Conclusion: Our findings provide important information for peers to carry out their work. In the post-epidemic era, emphasis should be placed on addressing concerns related to children's internal medicine and otolaryngology. Optimizing healthcare resource allocation should take into account the time-seasonal variability of children's consultation behaviors. Furthermore, it is recommended to focus on weight<15 kg children in inquiries, absorb sufficient knowledge about Chinese medicines, and schedule more pharmacists to participate in consultation services during the spring or in every afternoon. These findings help the authorities of online platforms and the National Health Commission to rationalize the allocation of healthcare resources, optimize the quality of service delivery, and develop new policies.

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